Abilene, TX
The manage alerts feature of the customer portal is now available!
Alerts can be setup to notify customers about possible leaks, billing amounts, and consumption increases. Users can choose to receive notifications by phone, text or email.
- Leak Alerts will notify customers if consumption indicates abnormal usage or potential leaks over a 3 day period
- Billing Threshold Alerts will notify customers when an estimated billing amount exceeds an amount set by the user
- Consumption Threshold Alerts will notify customers when consumption exceeds an amount set by the user
Existing Users:
If you are currently registered for utility billing you will automatically have access to manage alerts. Simply login and click the “Consumption History” tab and then click on “Manage Alerts”.
New users:
- Create a new account by clicking "Login / Register" in the top right corner, then “Register”
- Enter the information on screen. An activation email will be sent to you (be sure to check junk and spam folders). Once your account is activated, click the “Utility Billing” tab at the top.
- There you will be able to see your account(s) listed. If you do not see your account(s), click the button to “Add an account”. You will need your account number and last payment amount.
- Click the account number you want to view and select the “Consumption History” tab then click "Manage Alerts".
FAQs
Why should I set up alerts?
The alerts feature of the customer portal is a useful tool to help customers detect leaks, find ways to lower their bill and conserve water. Turning on Alerts will provide customers with a notification if consumption indicates abnormal usage or potential leak, if estimated billing amount exceeds amount set by user or if daily consumption usage exceeds amount set by user.
What type of alerts can I set up?
Alerts can be setup to notify customers about leaks, billing, and consumption. Alerts can be setup to send by email, text, or voice.
- Leak Alerts will notify customers if consumption indicates abnormal usage or potential leaks over a 3 day period
- Billing Threshold Alerts will notify customers when an estimated billing amount exceeds an amount set by the user
- Consumption Threshold Alerts will notify customers when consumption exceeds an amount set by the user
How do I set up alerts?
If you are already enrolled in the customer portal, simply follow these steps or click here to watch the video tutorial (Coming Soon).
- Login to the customer portal and click on the account you want to set up alerts
- Click on the ‘Consumption History’ tab
- Click the ‘Manage Alerts’ button near the top right
- Choose your preferred communication method(s) and enter the required information
- Turn on the types of alerts you want to receive
- Leak Alerts – the system will automatically send you an alert if abnormal usage or a potential leak occurs
- Billing Threshold Alerts – You can input the amount that you want to be notified if your estimated bill exceeds that limit
- Consumption Threshold Alerts – You can input the amount of water (KGAL = 1,000 gallon) you want to be notified if your daily usage exceeds that limit
How is the Consumption Threshold Calculated?
Water is billed by 1,000 gallon increments (KGAL). The Consumption Threshold Alert feature allows customer to input a daily amount of water they want to be notified if they exceed. For a household with a monthly bill of 2,000 gallons, the daily amount of water used would be about 67 gallons (2,000/30=67) so users would input 0.067 (67/1000=0.067) in the Water (KGAL) field.
What do I do if I receive a leak alert?
If you receive a notification that you may have a possible leak, you can start by checking common areas in and around your home.
- Look for a wet spot in the yard, on the floor, or on a wall
- Listen for a toilet that drips or refills when not in use
- Check faucets located inside and outside as well as showerheads for drips
- Check equipment that uses water (such as an ice maker, sprinkler system or pool) for broken components or leaks
Does the Estimated Bill Include All Charges?
Yes. The estimated bill includes all charges that normally appear on a monthly bill.
Why should I enroll in the Customer Portal?
The customer portal will allow customers to view their water usage on an hourly basis and use the information to find ways to lower their bill, conserve water, and activate various notification tools including water consumption limits and indicated private system leaks*.
How Do I Register for the Customer Portal?
If you have already registered for utility billing on the City’s website you will automatically have access to the new consumption data. Simply login and click on the tab labeled “Consumption History”.
- Create a new account by clicking "Login / Register" in the top right corner, then “Register”
- Enter the information on screen. An activation email will be will be sent to you (be sure to check junk and spam folders). Once your account is activated, click the “Utility Billing” tab at the top.
- There you will be able to see your account(s) listed. If you do not see your account(s), click the button to “Add an account”. You will need your account number and last payment amount.
- Click the account number you want to view and select the “Consumption History” tab to view your usage.
Do I need multiple sign-ins if I have more than one account?
No. Customers can add multiple accounts by clicking “Add account” on the Utility Billing Home page.
Will the Customer Portal show all of my accounts?
Yes. You can view and manage multiple accounts in the Customer Portal. If you do not see an account listed, simply click the “Add an account” button and enter the information for that account.
What type of alerts can I set up?
Alerts can be setup to notify customers about leaks, billing, and consumption. Alerts can be setup to send by email, text, or voice.
- Leak Alerts: These will alert customers if consumption indicates abnormal usage or potential leaks.
- Billing alerts: These will alert customers when an estimated billing amount exceeds a designated amount in a billing cycle.
- Consumption alerts: These will alert customers when consumption is more than a designated amount in a day.
If I check the meter and then check the customer portal, will the numbers match?
Possibly. The meter will send updates to the customer portal hourly. Usage information may also be delayed in certain circumstances.
Why is my Customer Portal not showing any data?
If the data in the customer portal is not updating regularly, there may be something obstructing the transmission or a communications issue. If the problem persists, please contact the customer service center:
Email: water_office@abilenetx.gov
Phone: (325) 676-6405
How can I reset my password?
Click “Forgot Password” on the Customer Portal login page. A link will be sent to the registered email address.
Who should I contact if I have additional questions after viewing the portal?
Please contact the Customer Service Center:
Email: water_office@abilenetx.gov
Phone: (325) 676-6405
The following services are available:
Available services
When using "Contact Us", please include the account name, address, and last 4 of SSN. Thank You